Shipping And Return
DO YOU SHIP TO MY COUNTRY?
We ship all across INDIA and US.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
We offer free express shipping across India, typically takes 2-5 business days.
WHEN WILL I RECEIVE MY ORDER?
Delivery times typically take 2-5 days for shipping anywhere across India. If you'd like to request faster shipping of any order, please reach out to our customer service team via whatsapp at +917905549693.
CAN I REDIRECT AN ORDER AFTER I'VE ALREADY SUBMITTED THE ORDER?
If you want to change your shipping address after placing your order, please contact us at whatsapp +917905549693 or shopzevana@gmail.com to request an address replacement immediately. Once your order has shipped, you can't change the address.
DO YOU ALLOW EXCHANGES?
We allow exchanges with free shipping upto 10 days of delivery. For any exchanges please contact our customer support team at whatsapp +917905549693 or shopzevana@gmail.com to request an exchange. There is a processing fee to initiate exchange. Exchanges are final sale.
CAN I CANCEL AN ORDER AFTER ITS PLACED?
All cancellation requests are reviewed by our team on a case by case basis. If your cancellation is accepted, you may receive upto 100% refund of your original payment method.
DO YOU DELIVER TO P.O. BOXES OR FREIGHT FORWARDING ADDRESSES?
At the moment we do not deliver to P.O. Boxes or freight forwarding addresses due to courier restrictions.
WHAT IS YOUR RETURN POLICY?
We accept returns within 7 day of delivery. We ask that you reach out to our support team through whatsapp at +917905549693 to get your returns processed. Once a return is approved, we will schedule a free pickup and provide prepaid return shipping label to ship back the items to us. Completely hasslefree :) Returns are accepted if products don't match as shown onsite.
WHAT IS YOUR POLICY FOR BANGLE SIZING ISSUES?
For any bangle orders, please note: sizes mentioned onsite are inner diameter size and might vary slightly depending on design and thickness of bangle.
I RETURNED AN ITEM. WHEN WILL I RECEIVE MY REFUND?
Once we receive your return and confirm that it complies with our return policy (Items should be in unused condition and original packaging), we'll issue the refund to your original payment method within 1-3 days of receipt.
WHAT IF I RECEIVE DAMAGED OR DEFECTIVE ITEMS IN MY PACKAGE?
If in case you find any items are damaged or defective, please reach out to our customer support team via whatsapp at +917905549693 and they will ship a replacement item to the customer. For any damage claims, clear unboxing video of the original sealed package is required.
WHAT IF SOME ITEMS ARE MISSING IN MY PACKAGE?
If in case you find any missing items, please reach out to our customer support team via whatsapp at +917905549693 and they will ship the missing item to the customer.